Deliveries
Assign drivers, track status end-to-end, and see who your best couriers are — not just where the parcels are.
Overview
Deliveries turns your club into a courier operation without bolting on a separate logistics tool. From the moment an order is ready to leave the building to the second it lands at the customer's door, you assign drivers, track status, and see who is performing — all inside the same platform that runs your POS and inventory.
Whether you run a handful of local drops or a daily delivery roster, Join The Club gives you assignment workflows, fee income reporting, stuck-delivery alerts, driver scorecards, and geo-tagged delivery points so nothing falls through the cracks.
How it works
From ready order to assigned driver
Order is marked ready for dispatch
When kitchen or counter staff finish an order, they flag it ready for delivery. The job appears in the dispatch queue with items, address, and any delivery notes attached.
Manager assigns a driver
An owner or manager picks a driver from the active roster. The assignment pushes to the driver's app instantly — no phone calls or WhatsApp threads to coordinate.
Driver accepts and picks up
The driver confirms the job, marks it picked up at the club, and heads out. Status updates flow to the owner dashboard in realtime so everyone sees the same picture.
Live status tracking
Each transition is timestamped
Orders move through pending dispatch, assigned, picked up, in transit, delivered, or failed. Every status change records who made it and when — building an audit trail you can review later.
Owners see the full pipeline
The delivery board shows every active job at a glance. Filter by driver, status, or age to spot bottlenecks before customers start calling.
Customers stay informed
When delivery update notifications are enabled, status changes can notify members so customers know when their order is on the way and when it arrives — without staff sending manual updates.
Stuck-delivery alerts
The platform watches time-in-status
If an order sits in one status too long — assigned but not picked up, or in transit well past the expected window — the system flags it automatically.
Alerts land with deep links
Stuck-delivery alerts include a direct link to the order so you can reassign, contact the driver, or call the customer without hunting through lists.
Patterns surface over time
Repeated stuck deliveries for the same driver or route point to coaching opportunities. Use alert history alongside scorecards to fix systemic issues, not just one-off delays.
Driver scorecards
Metrics accumulate per driver
Each courier builds a record of completed deliveries, average time to deliver, failed orders, and on-time percentage. The data comes from real status transitions, not manual logging.
Compare performance across the roster
Owners see a ranked view of drivers so top performers get recognised and struggling couriers get targeted support before complaints pile up.
Scorecards inform scheduling
Assign your fastest, most reliable drivers to time-sensitive drops and use scorecard trends when deciding who to add to the roster or let go.
Geo delivery points
Define precise pickup and drop-off locations
Geo delivery points pin exact coordinates for club pickups and customer addresses. Drivers navigate to the right spot instead of guessing from a street name alone.
Completion is location-aware
When a driver marks delivered, the system validates proximity to the drop-off point. This reduces false completions and gives you evidence if a dispute arises.
Routes improve over time
Consistent geo data helps you understand which areas you serve well and where deliveries consistently run long — useful for fee adjustments and roster planning.
Capabilities
- Driver assignment & status tracking — Assign couriers from your active roster and track every order from dispatch through delivery. Status changes push to the dashboard in realtime so nothing relies on manual check-ins.
- Delivery fee income reporting — See delivery fees as a separate revenue line from product sales. Understand whether your courier operation covers its costs and how fee income trends across periods.
- Stuck-delivery alerts — Automatic alerts when orders sit too long in one status, with deep links to the affected job. Catch delays before customers call and build a history of where bottlenecks form.
- Driver scorecards — Per-driver metrics on completions, speed, failures, and reliability. Reward top performers, coach the rest, and make roster decisions based on data instead of gut feel.
- Geo delivery points — Map-based pickup and drop-off locations with proximity validation on completion. Give drivers precise navigation and yourself an audit trail for every delivered order.
Operator tips
Frequently asked questions
Common questions about deliveries.
Ready to launch your club?
Start a free trial or talk to us about onboarding your members, staff, and inventory.