Membership & members
The full member lifecycle in one place — from waitlist to renewal, with tiered digital identities per club.
Overview
Membership is the identity layer of your club. It is where prospects become members, where tiers define what someone is entitled to, and where every visit leaves a trace you can act on later.
Whether you run an invite-only lounge or an open retail counter, Join The Club handles the full lifecycle — waitlist intake, application review, tier assignment, digital cards, check-ins, renewals, and reminders — without spreadsheets or a separate CRM.
How it works
From waitlist to active member
Prospect joins your public waitlist
A visitor submits interest from your club's public page. The entry appears in your owner queue with contact details and any custom fields you collect — no manual data entry on your side.
You review and approve
Owners or managers work the queue: approve, decline, or invite to apply. For invite-only clubs, you send a direct invite instead of opening public intake.
Member completes onboarding
The approved prospect finishes signup, selects or is assigned a tier, and receives a digital QR membership card in the app — ready for the door or the till.
Day-to-day check-ins
Member presents their QR card
At entry or checkout, staff scan the member's digital card. The system confirms identity, tier, and active status in seconds.
Check-in is logged automatically
Each scan creates a CRM check-in with timestamp and club context. Visit history builds on the member profile without staff typing notes.
Tier benefits apply downstream
An identified member flows into POS, loyalty, and events with the right pricing, points rules, and access — no re-asking who they are.
Renewals and expiry
Renewal dates are tracked per member
Every tier carries its own renewal period. The platform knows when each membership lapses and surfaces upcoming expiries on your dashboard.
Reminders go out before access ends
Members receive expiry reminders ahead of their end date so renewals happen while they still feel connected — not after they've already gone quiet.
Lapsed members are visible to you
Owners see who expired and who renewed. Follow up personally or run a loyalty campaign to win back members who didn't renew on their own.
Multi-club members
One account, multiple clubs
Members who belong to more than one venue switch club context in the app. Each club maintains its own tier, card, and visit history.
Strict tenant isolation
Data never crosses clubs. A member's lounge tier does not affect their retail club, and staff at one venue cannot see another club's records.
Staff see the active club only
At check-in or POS, staff view that venue's tier, visits, and perks for the member — not another club's profile.
Capabilities
- Tiers & renewals — Define membership tiers with distinct pricing, benefits, and renewal periods. Members renew or upgrade in place; expiry dates drive automated reminders.
- Application / approval / invite-only / instant join — Set how people enter your club. Run a gated application flow, send direct invites, or allow instant join — per club, not platform-wide.
- Digital QR membership cards — Every member gets a scannable card in the app. One scan at the door or POS confirms identity and tier without typing names or phone numbers.
- CRM check-ins & visit history — Each scan logs a timestamped check-in on the member profile. Build a visit timeline you can use for retention, VIP recognition, and staff handoffs.
- Multi-club switching — Members with access to multiple venues switch context in one app. Each club keeps separate tiers, cards, and histories under strict tenant isolation.
- Membership expiry reminders — Automated nudges before access lapses, plus an owner view of who is due to renew. Turn renewals into a process, not a surprise.
- Public waitlist → owner queue — Prospects join from your public page; you review and approve from a single queue. No more lost leads in email threads or DMs.
Operator tips
Frequently asked questions
Common questions about membership & members.
Ready to launch your club?
Start a free trial or talk to us about onboarding your members, staff, and inventory.